Insurance A/R Follow-Up Specialist (Remote)

Join Remote Raven as an Insurance A/R Follow-Up Specialist and play a pivotal role in ensuring timely and accurate insurance claim resolutions. This full-time remote position offers the flexibility to work from Bali while contributing to a dynamic team focused on delivering exceptional customer service and driving operational efficiency. At Remote Raven, we pride ourselves on our commitment to innovation and excellence, and we're looking for a dedicated professional to join our growing team.

As an Insurance A/R Follow-Up Specialist, you will be responsible for managing and resolving insurance claims, ensuring that all claims are processed accurately and efficiently. You will work closely with our claims team to follow up on outstanding claims, verify information, and resolve any discrepancies. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering high-quality service.

Remote Raven is an industry leader in insurance solutions, providing a comprehensive range of services to clients across Bali and beyond. We are committed to fostering a culture of continuous learning and development, offering opportunities for professional growth and career advancement. If you are a proactive and detail-oriented professional with a strong background in insurance claims processing, we invite you to apply and become part of our team.

📋 Tanggung Jawab Pekerjaan

• Manage and follow up on outstanding insurance claims to ensure timely resolution.
• Verify and validate claim information using internal systems and external databases.
• Coordinate with claims adjusters, policyholders, and third-party vendors to resolve claim disputes.
• Process and document claim settlements, including payments and policy adjustments.
• Monitor claim status and track key performance indicators (KPIs) to identify trends and areas for improvement.
• Provide exceptional customer service to policyholders, addressing their queries and concerns promptly.
• Collaborate with the claims team to implement process improvements and best practices.
• Maintain accurate and up-to-date records of all claim activities and communications.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Insurance, or a related field.
• Minimum of 3 years of experience in insurance claims processing, customer service, or a related role.
• Proven track record of successfully managing and resolving insurance claims.
• Strong knowledge of insurance policies, claims procedures, and regulatory requirements.
• Excellent communication and interpersonal skills, with the ability to build rapport with policyholders and third-party vendors.
• Proficient in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with insurance claims management software such as Guidewire or similar platforms is a plus.
• Ability to work independently and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

Lowongan Terkait