Front Office Support (Admin) - BFI Finance Branch Muara Bungo (2026)

Join BFI Finance Indonesia as a Front Office Support (Admin) at our Muara Bungo branch and play a pivotal role in ensuring smooth administrative operations. This position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about delivering exceptional customer service. In this role, you will be the first point of contact for our clients, handling inquiries, managing appointments, and ensuring all administrative tasks are completed efficiently.

At BFI Finance Indonesia, we are committed to providing innovative financial solutions to our clients. Our Muara Bungo branch is a vibrant and growing part of our network, offering a range of financial products and services tailored to meet the needs of our local community. By joining our team, you will have the opportunity to contribute to our mission of financial inclusion and growth, while enjoying a supportive and collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide information about our financial products and services.
• Schedule and manage appointments for our clients, ensuring timely and efficient service delivery.
• Process and manage customer applications for loans, credit cards, and other financial products.
• Maintain and update customer records using our in-house CRM system.
• Assist in the preparation and distribution of financial statements and reports.
• Ensure compliance with all regulatory requirements and internal policies.
• Provide excellent customer service, resolving issues and addressing concerns promptly.
• Collaborate with other departments to ensure seamless administrative operations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a similar administrative or customer service role.
• Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with CRM systems, preferably Salesforce or similar platforms.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Administration, or a related field.
• Knowledge of financial products and services is a plus.

🛠️ Keahlian

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